FV77 Privacy Policy –
Your Data, Your Rights

01 Introduction

This Privacy Policy applies to all users of fv77.club, including registered players, visitors, and anyone who interacts with the platform in any way. When we say "fv77", "we", "us", or "the platform", we mean the operator of fv77.club. When we say "you" or "player", we mean anyone who accesses or uses fv77.

fv77 is committed to handling your personal data responsibly. This policy explains what data we collect, why we collect it, how long we keep it, who we share it with, and what you can do if you want to access or remove your information. We have written this policy to be as clear and direct as possible — if something is unclear, contact us and we will explain it.

By registering an account on fv77 or continuing to use the platform, you confirm that you have read this Privacy Policy and agree to the collection and use of your data as described here. This policy should be read alongside the fv77 Terms and Conditions.

02 Data We Collect

fv77 collects personal data in two ways: data you provide directly, and data collected automatically when you use the platform. Here is a breakdown of both categories.

Data you provide directly:

• Mobile number provided during registration
• Full name, if provided during account verification
• Date of birth, used to verify that you meet the minimum age requirement of 18
• Payment method details, including bKash, Nagad, or Rocket account numbers used for deposits and withdrawals
• Identity documents submitted during verification, such as a national ID or passport
• Communications sent to fv77 support, including chat transcripts and emails

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session data including login times, pages visited, and time spent on the platform
• Game activity including bets placed, games played, and transaction history
• Cookie and tracking data as described in Section 5

03 How We Use Your Data

fv77 uses the data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy. The main purposes for which fv77 processes personal data are:

• Account management: Creating and maintaining your fv77 account, verifying your identity, and managing your account settings and preferences.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket. Your payment details are used solely to process transactions you initiate.
• Customer support: Responding to your queries, resolving disputes, and providing assistance with account or payment issues.
• Security and fraud prevention: Monitoring account activity to detect and prevent fraud, duplicate accounts, money laundering, and other prohibited conduct as defined in the Terms and Conditions.
• Platform improvement: Analysing usage patterns to improve the fv77 platform, fix technical issues, and optimise the experience for Bangladesh players.
• Legal compliance: Meeting obligations under applicable laws, including anti-money laundering requirements and age verification obligations.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and to apply responsible gaming tools where appropriate.

04 Legal Basis for Processing

fv77 processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the services you signed up for, including account management, game access, and payment processing.
• Legal obligation: fv77 is required to collect and retain certain data to comply with anti-money laundering laws, age verification requirements, and other applicable regulations.
• Legitimate interests: fv77 has a legitimate interest in preventing fraud, maintaining platform security, and improving the service — provided these interests do not override your rights.
• Consent: Where fv77 relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time.

05 Cookies and Tracking

fv77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit fv77.club.

The types of cookies fv77 uses are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Used to understand how players navigate fv77, which pages are most visited, and where technical issues occur. This data is aggregated and does not identify individual users.
• Preference cookies: Store your settings such as language preference and display options so you do not have to re-enter them each visit.
• Device fingerprinting: fv77 uses device fingerprinting technology to detect duplicate accounts and prevent fraud. This involves collecting technical attributes of your device and browser to create a unique identifier.

06 Data Sharing

fv77 does not sell your personal data to third parties. fv77 shares data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: Your payment details are shared with bKash, Nagad, and Rocket solely to process the transactions you initiate. These providers operate under their own privacy policies and security standards.
• Game providers: Game providers such as Evolution Gaming, WM Live, and WL Live receive the minimum data necessary to deliver their games and resolve disputes — typically a player ID and session data, not your personal details.
• Identity verification services: If fv77 uses a third-party service to verify your identity documents, your submitted documents will be shared with that service for verification purposes only.
• Legal authorities: fv77 may disclose your data to law enforcement, regulatory bodies, or other authorities if required to do so by law, or if fv77 has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

07 Data Retention

fv77 retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The general retention periods fv77 applies are:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity documents: Retained for the duration of your account and for 5 years after closure, or longer if required by applicable law.
• Support communications: Retained for 2 years from the date of the last communication, unless the communication relates to an ongoing dispute or legal matter.
• Analytics data: Aggregated analytics data that cannot identify individual users may be retained indefinitely for platform improvement purposes.

When data is no longer required, fv77 will securely delete or anonymise it. You may request early deletion of your data subject to the limitations described in Section 9.

08 Data Security

fv77 takes the security of your personal data seriously and implements technical and organisational measures to protect it against unauthorised access, loss, or disclosure. The security measures fv77 uses include:

• SSL/TLS encryption across the entire fv77.club platform, protecting data in transit between your device and our servers.
• Encrypted storage of sensitive data including payment details and identity documents.
• Access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security audits and vulnerability assessments of the fv77 platform.
• Two-factor authentication options for player accounts to prevent unauthorised login.
• Monitoring systems that detect and alert on suspicious account activity in real time.

In the event of a data breach that is likely to affect your rights or freedoms, fv77 will notify affected players as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

09 Your Rights

As a fv77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact fv77 support via live chat or email at [email protected].

• Right of access: You have the right to request a copy of the personal data fv77 holds about you. fv77 will respond to access requests within 30 days.
• Right to rectification: If any of the data fv77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request that fv77 delete your personal data. This right is subject to limitations — fv77 may be required to retain certain data for legal or regulatory reasons even after account closure.
• Right to restrict processing: You may request that fv77 limit how it uses your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where fv77 relies on your consent to process data, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to fv77 processing your data for direct marketing purposes at any time.

10 Children's Privacy

fv77 is strictly an adults-only platform. The minimum age to register and use fv77 is 18 years. fv77 does not knowingly collect personal data from anyone under the age of 18. If fv77 discovers that a player is under 18, the account will be suspended immediately, all data will be deleted, and any funds will be returned to the payment method used.

If you believe that a minor has registered on fv77, please contact support immediately at [email protected] so that the account can be investigated and closed without delay.

11 Changes to This Policy

fv77 may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or data processing practices. When material changes are made, fv77 will notify registered players via the mobile number or email address on file, or through a notice displayed on the platform.

The updated policy will take effect from the date shown at the top of this page. Continued use of fv77 after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using fv77 and may request account closure.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the fv77 support team. We are available 24 hours a day, 7 days a week.

Email: [email protected]
Live chat: Available directly on fv77.club — the fastest way to get a response.